Transforming Efficiency at Key Autism Services with Marmlax AI

Client: Key Autism Services, USA
Industry: Healthcare, Autism Services
Challenge: High Costs and Inefficient Manual Processes for Form Submissions

The Challenge

Key Autism Services faced a significant challenge: an outdated form submission process involving Google Forms, followed by an attempt to use a more advanced but unsuitable solution. This solution charged them $600 upfront and $250 per hour in service fees, adding significant costs without delivering the needed flexibility or results. This created a heavy financial burden while providing limited flexibility and a frustrating user experience. The manual form processes led to inefficiencies, high error rates, and a slow response time, ultimately hampering productivity and impacting service quality.

The Solution

Marmlax AI stepped in to change the game. We deployed our customized automation trigger platform to simplify form management, streamline workflows, and reduce reliance on costly third-party software. Our solution was tailored to integrate seamlessly with Key Autism Service’s existing systems and processes, ensuring effortless data collection, processing, and storage without human intervention.

With our solution, we implemented powerful, dynamic forms that automatically triggered specific business workflows. These workflows included everything from onboarding new therapists to coordinating patient information, sending follow-up notifications, and gathering insights for future decision-making.

Our automation platform ensured that Key Autism Services had complete control over their processes, reducing manual intervention and delivering data directly to the right channels. Additionally, our solution provided a user-friendly interface that could be managed without needing technical expertise, giving the internal team more autonomy over updates and changes.

Results Achieved

Cost Reduction: By replacing the previous software, Key Autism Services immediately eliminated the $600 upfront cost and $250/hour service fee. Key Autism Services saved over $300,000 annually compared to the costs of their previous solution.
Efficiency Boost: Our customized automation platform reduced manual intervention by 80%, allowing the team to focus more on value-driven activities, such as client interaction and support.
Improved Response Time: Automation allowed Key Autism Services to significantly cut down response times for new form submissions and requests, ensuring timely action and enhancing customer satisfaction.
Seamless Business Integration: Our platform was adapted to fit Key Autism Services’ unique business processes, which made adoption easy and efficient. The platform provided intuitive form logic, allowing staff members to easily create, customize, and deploy forms as needed without complex technical support.
Data Accuracy and Consistency: With the automated system, the accuracy of form submissions improved dramatically, virtually eliminating data entry errors and providing more reliable information for business decisions.

Conclusion

The collaboration between Key Autism Services and Marmlax AI has resulted in significant cost savings, streamlined processes, and greater efficiency. By eliminating manual tasks, Key Autism Services is now able to devote more time to enhancing client experiences and scaling their services.

Automation is like hiring. Once you hire, you can trust your people more and share responsibility. Once the company grows, that gives room for a systemized growth. Forms development services is similar. Once you invest in automation, the business moves smoothly and continues to grow.

Marmlax AI is committed to providing customizable, efficient automation solutions that make a difference in our clients’ day-to-day operations. If you’re ready to streamline your processes and cut unnecessary costs, reach out to us today to find out how we can help.